1. How do I contact you?
Call, email, mail, or fax us any
questions. Our professional staff is eager to help you. All contact information
is provided on the left side of every page of our site email@example.com 407-9331065
2. Do you charge for shipping?
If there is not a free
shipping on the item yes, We ship by USPS for small items and Ups and FedEx for
radios and CD changers
3. Do you ship catalogs or brochures?
No, sorry. We try our best to make all of the information for
our products available on our Web site including most of the specs &
4. Can I return the product I purchased?
Yes we offer a 30 day money back , if don't fit your vehicle
or don't work for you we ask you to send it back ,request a return auth
5. What methods of payment do you accept?
MasterCard, Visa, Discover, American Express, company checks money order
6. How long will it take to receive my order?
Most orders are shipped as soon as they are completed. These
times vary from product to product. If you ordered more than one brand they may
arrive on different days depending on the manufacturers' production time and
distance from your home or business.
7. Do you charge sales
No, except in Florida at 7.0%.
8. Can I
change or cancel my order?
Changes or cancellations can only be
made during the first 24 hours and as long as your order has not gone into
production. There is a 10% cancellation fee on orders that can be stopped. In
most cases, no changes or cancellations can be made on one-day products.
9. Do you ship outside of the continental U.S.?
Please call for availability and rates.
do you charge my credit card?
The credit card is charged
before the order is placed into production. This usually happens within 24 hours
of placing your order.
11. How secure is my credit card online?
When you place orders all of your information is processed
through our secure server. Oemautosound.com utilizes industry-standard Secure
Sockets Layer (SSL) technology that encrypts all your information before it is
sent to us. So it is very safe.
we do not share servers, we have our own
12. Will I receive an order confirmation?
Yes, you will receive an email confirmation of your order at the
email address you provide. Please make sure that you thoroughly look over your
order for accuracy. or you can log in and see the order information
13. Do you share any of my personal information?
never and will never share your information with anyone. We respect your
privacy. All personal information you provide to us WILL remain absolutely
confidential and be used solely to communicate better with you.
14. What if I don't see the product I wanted?
update our Website constantly. If there is a particular product you want but
can't find it on our site then please call or email us at the number on the left
side of this page.
15. What if my order is damaged during
We'll take care of any damage incurred during
IMPORTANT: Inspect your merchandise as soon as you receive it and notify us
immediately if the merchandise has been damaged in shipment. Also, please check
to make sure that the products you ordered works exactly as you specified when
you ordered them. If you notify us within 7 days of the date that the
merchandise is delivered to you that the merchandise has been damaged in
shipment or was made incorrectly, we will have the damaged merchandise either
repaired or replaced at no cost to you. If you do not notify us that the
merchandise has been damaged in shipment during this 7 day period, repairs or
replacements cannot be made at no cost.
16. Will I be able to
install these myself?
Absolutely. All of the products we sell
are easy to install. With the information installation instructions found on our
Web site and included along with your order, with a few simple hand tools you
should easily be able to install all of the products we carry.
17. Are the installation instructions included?
The products come with the installation instructions in the box.
If you can't find the instructions in the box, call our customer service
department at the phone number on the left side of this page. or one of our
experienced installer will help you by e-mail or over the phone.
18. How do I contact customer service?
information is shown on the left side of all the pages of our site (including
19. What type of product warranty do you have?
Specific warranty information is shown on each product page.
20. How do I check order status?
Call the number on this and
every page and we'll check.